Module 4: Conflict Management & Dealing with Difficult People (Cohort #8) - Windsor

Event Date: 3/21/2024

Event Overview

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This workshop is available only to Transportation Leadership Program Cohort #8 participants. 

A CT Transportation Leadership Program REQUIRED Workshop - Cohort #8

Course Description:

This module will focus on how to handle difficult work relationships and will explore reasons why conflict happens including generational issues, conflicting priorities, stress management and ways of communicating needs and perspectives. We will discuss real world issues and work together to come up with solutions. Special attention will be paid to working in a union environment and handling the political intricacies of municipal government.

Learning Objectives:

Upon completion of this class participants will be able to:
  • Explain why conflict happens and describe the different types and stages of conflict
  • Understand their own conflict style and how to use this knowledge to navigate the stages of conflict
  • Describe strategies for managing dysfunctional behaviors and other conflict styles;
  • Minimize conflict by using appropriate communication and feedback techniques.


Kenya Rutland of KJR Consulting has more than 20 years of learning and development experience with a focus on creating high-performing individuals, groups and organizations. Kenya's expertise includes change management, coaching, customer service, diversity and inclusion, leadership and team development.


  • Please email any questions regarding registration to Bethe Greene.

  • Cost: (Includes materials and lunch)
    - $125 — This workshop is available only to Transportation Leadership Program Cohort #8 participants

  • Cancellation/Refund Policy: The registration fee is refundable if notice of cancellation is received 48 hours prior to the start of the program. Registrants who are unable to attend and do not cancel in advance are subject to the registration fee.

  • If you require an accommodation to participate in this workshop, please contact Bethe Greene.

  • Video/Photographs may be taken for promotional and training purposes. Please notify us during registration if you do not wish to be photographed/filmed.