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A CT ROAD MASTER PROGRAM REQUIRED WORKSHOP

Course Description:

By attending this dynamic workshop you will learn the basic principles of communication and receive useful tips on how communication works; effective listening techniques, seeing things from a different perspective and handling difficult people and situations. Attendees will participate in individual and group exercises designed to provide practice with some of the communication principles presented. You will leave this workshop with some new ideas to try!

Learning Objectives:

Upon completion of this class, participants will be able to:

• Identify the parts of the communication process and their importance;
• Identify personality traits;
• Identify and deliver clear messages;
• Recognize the positive impact of active listening and body language on communication;
• Change the tone of a message to fit the situation;
• Manage conflict professionally;
• Provide effective customer service through learning different communication skills.

Who Should Attend:

This workshop is designed for any state and local personnel who interact with the public and are interested in learning how to communicate more effectively.  Public Works Directors, Highway Superintendents, and Foremen are encouraged to attend.