By attending this dynamic workshop you will learn the basic principles of communication and receive useful tips on how communication works; effective listening techniques, seeing things from a different perspective and handling difficult people and situations. Attendees will participate in individual and group exercises designed to provide practice with some of the communication principles presented. You will leave this workshop with some new ideas to try!
Upon completion of this class, participants will be able to:
This workshop is designed for any state and local personnel who interact with the public and are interested in learning how to communicate more effectively. Public Works Directors, Highway Superintendents, and Foremen are encouraged to attend.